Shipping policy

Shipping & Delivery

The Journey of Your Piece

At Davika Design, we believe that true luxury is worth the wait. Every rug is a bespoke commission, hand-woven to your specifications. Because each piece is made-to-order, our typical lead time for creation and delivery spans 2 to 20 weeks.

As your piece nears completion, our concierge team will provide updates regarding its journey from the loom to your residence. Transit time is between 5 - 10 business days, depending on the size of the shipment.

White-Glove Logistics

We partner with elite global couriers to ensure that your acquisition is handled with the utmost care.

Taxes & Duties: For our international clientele outside the U.S., please note that posted prices do not include local customs duties or import taxes. These remain the responsibility of the recipient upon arrival in the destination country.

Tracking: Upon dispatch, you will receive a formal notification containing your tracking details, allowing you to monitor the progress of your delivery. 

Arrival & Inspection

To ensure the integrity of our service, we require a signature for all deliveries. We recommend that you or a trusted representative be present to receive the shipment.

The Inspection Protocol:

Upon receipt, please examine the exterior packaging before the courier departs.

  1. Visible Damage: If the packaging appears torn or compromised, please note "Damaged" on the Bill of Lading (BOL) or refuse the delivery entirely.

  2. Subject to Inspection: If you are unable to open the package immediately, we require that you sign the documents with the notation: "Subject to Inspection."

  3. Internal Damage: Should you find the product itself is damaged after opening, please contact our concierge at support@davikadesign.com within 24 hours with photographic documentation.

Please note: Davika Design cannot assume liability for transit damage if the shipment is signed for without specific notations of concern on the delivery documents.

Shipping Delays

While we strive for precision, the artisanal nature of our production and the complexities of international logistics may occasionally result in adjusted timelines. Davika Design is not liable for delays caused by weather, customs clearance, or carrier-specific issues, though we will always assist in resolving any logistical concerns.

Contact the Atelier

For inquiries regarding the status of your commission or to update your delivery preferences, please contact us:

Email: support@davikadesign.com